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General Conditions of Contract and Use


Purpose and scope of the website


The purpose of these General Terms and Conditions of Contract and Use is to regulate the provision of the information provided in the online store of SENSIA HOTELES, S.L.U., as well as the commercial transactions that arise between SENSIA HOTELES, S.L.U. and the users of the domain Both browsing the online store and acquiring any of the products offered therein imply the acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contract and use. SENSIA HOTELES, S.L.U. may modify the website to make as many changes and modifications as it deems appropriate and deems necessary for its proper functionality, without the need for prior notice.




Access to and/or use of this website by SENSIA HOTELES, S.L.U. confers the status of USER, who accepts, from such access and/or use, the General Conditions of Use reflected herein. Access to the website will be voluntary, and, therefore, the responsibility of the user, who will be responsible for any direct or indirect effect that derives from the use of the website, including, but not limited to, any adverse economic, technical and/or legal result, as well as the disappointment of the expectations generated by our website. The user is obliged to hold SENSIA HOTELES, S.L.U. harmless for any claims derived, directly or indirectly, from such facts.


Use of the Portal provides access to a multitude of information, services, programs or data (hereinafter, “the contents”) on the Internet belonging to SENSIA HOTELES, S.L.U. or its licensors to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or content. In this registration, the USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER may be provided with a password for which he/she will be responsible, undertaking to make diligent and confidential use of it. The USER undertakes to make appropriate use of the contents and services (such as chat services, discussion forums or news groups) that SENSIA HOTELES, S.L.U. may offer through its portal and, including but not limited to, not to use them for any purpose. (i) engage in activities that are illicit, illegal or contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic, pornographic-illegal nature, in support of terrorism or in violation of human rights; (iii) cause damage to the physical and logical systems of SENSIA HOTELES, S.L.U., its suppliers or third parties, introduce or disseminate computer viruses or any other physical or logical systems that are likely to cause the aforementioned damages; (iv) attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages. SENSIA HOTELES, S.L.U. reserves the right to remove all comments and contributions that violate respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, that threaten youth or childhood, order or public safety or that, in its opinion, are not suitable for publication. In any case, SENSIA HOTELES, S.L.U. will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.


Intellectual and Industrial Property


SENSIA HOTELES, S.L.U., by itself or as assignee, is the owner of all the intellectual and industrial property rights of its website, as well as the elements contained therein (including but not limited to, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by SENSIA HOTELES, S.L.U. or its licensors. All rights reserved. By virtue of the provisions of Articles 8 and 32.1, second paragraph, of the Law on Intellectual Property, the reproduction, distribution and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, are expressly prohibited. without the authorisation of SENSIA HOTELES, S.L.U..

The USER undertakes to respect the Intellectual and Industrial Property rights owned by SENSIA HOTELES, S.L.U.. You will be able to view the elements of the portal and even print, copy and store them on your computer’s hard drive or on any other physical medium as long as it is solely and exclusively for your personal and private use. The USER must refrain from deleting, altering, circumventing or manipulating any protection device or security system that is installed on the pages of SENSIA HOTELES, S.L.U.

Therefore, the use of the website of SENSIA HOTELES, S.L.U. for public or commercial purposes is prohibited, so it may not be exploited, reproduced, distributed, modified, publicly communicated, transferred, transformed or used the content of the website.

It is expressly forbidden to introduce hyperlinks for commercial purposes on websites outside SENSIA HOTELES, S.L.U., that allow access to our website, without prior consent. In any case, the existence of hyperlinks on websites other than ours does not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by SENSIA HOTELES, S.L.U. of its contents or services.


IP Addresses


The website’s servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of the data in order to obtain only statistical measurements that allow us to know the number of page impressions, the number of visits made to the web services, the order of visits, the access point, etc. etc.


Disclaimer of Warranties and Liability


SENSIA HOTELES, S.L.U. is not responsible for any damages that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the computer devices and equipment of the users, caused by causes beyond the control of SENSIA HOTELES, S.L.U., which prevent or delay the provision of services or browsing the store. nor of delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, nor of the impossibility of providing the service or allowing access for reasons not attributable to SENSIA HOTELES, S.L.U., due to the user, third parties, or cases of force majeure. SENSIA HOTELES, S.L.U. does not control, in general, the use that users make of the website. In particular, SENSIA HOTELES, S.L.U. is not responsible in any way for users using the website in accordance with the law, these General Conditions, generally accepted morality and good customs and public order, nor that they do so diligently and prudently.

The products presented on the website are in accordance with Spanish law. The liability of SENSIA HOTELES, S.L.U. cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer’s order. Therefore, it is up to customers outside Spain to verify the possibility of importing or using the products they request.




SENSIA HOTELES, S.L.U. reserves the right to make any modifications it deems appropriate to its website without prior notice, and may change, delete or add both the content and services provided through it and the way in which they are presented or located on its website.




In the event that contains links or hyperlinks to other Internet sites, SENSIA HOTELES, S.L.U. will not exercise any type of control over these sites and contents. Under no circumstances will SENSIA HOTELES, S.L.U. assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external connections will not imply any type of association, merger or participation with the connected entities.


Right to Opt-Out


SENSIA HOTELES, S.L.U. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who fail to comply with these General Conditions of Use.




SENSIA HOTELES, S.L.U. will prosecute the breach of these conditions as well as any improper use of its portal, exercising all the civil and criminal actions that may correspond to it by law.


Modification of these terms and conditions and duration


SENSIA HOTELES, S.L.U. may modify the conditions determined herein at any time, and they are duly published as they appear here. The validity of the aforementioned conditions will depend on their presentation and will be in force until they are modified by others duly published. The last modification of the conditions is dated 01/12/2013.




The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures, and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.

Our secure server ensures the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent using the RSA encryption system, so that no one can appropriate it since it does not have the necessary key. You can check that your browser is secure if the padlock symbol appears and you can also see that the URL varies slightly: it no longer starts with http but with https.


Placing the Order-Reservation


To make a reservation at our hotel it is necessary to connect to You must proceed to make the reservation according to the indications on the screen, completing the reservation form provided for this purpose and validating it. You can only make a reservation if you are over 18 years old.

The prices and offers presented on the website are valid only and exclusively for online bookings made on All prices published on our website are inclusive of VAT.

The validation of the reservation by the client expressly implies the knowledge and acceptance of the general terms and conditions of contract as part of the conclusion of the contract. This electronic document in which the contract is formalized will be archived on the website and will be accessible from the user’s control panel. Unless proven otherwise, the data recorded by SENSIA HOTELES, S.L.U. constitute proof of all transactions carried out between SENSIA HOTELES, S.L.U. and its customers. SENSIA HOTELES, S.L.U. will archive the electronic document in which the contract is formalised and it will be accessible.

Once the reservation has been made and in the shortest possible time, always within 24 hours of the execution of the purchase, the Customer Service of SENSIA HOTELES, S.L.U. will send you a receipt of the purchase by e-mail. If you do not agree with the data contained in this confirmation, you may request the modification of the same or the cancellation of the contract.


Language of conclusion of the contract


The language or languages in which the contract may be formalized on this website is Spanish.


How to make complaints


To make any claim in relation to the obligations established in Article 110 of Law 3/2014, you must contact us by email at indicating the cause of your claim.


Failure to perform the contract


In the event of non-execution of the contract by the entity due to the unavailability of the purchased product or for any other reason, the customer will be informed of this lack of availability and/or reason that justifies it and will recover without any undue delay the sums paid under it. In the event of unjustified delay on the part of SENSIA HOTELES, S.L.U. with respect to the refund of the sums paid, the customer may claim payment of double the amount owed, without prejudice to their right to be compensated for the damages suffered in excess of said amount.




Payment by Credit Card: You can use Visa and MasterCard. If you make the payment by VISA or Maestro card, the charge will be made on your card deferred, that is, at the time of booking. In the event that the POS informs the card of the refusal, the order will be automatically cancelled, informing the customer online of the cancellation. For payments made with cards issued outside Spain, it is necessary for the issuing bank to be covered by the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement will not be accepted. As an alternative, we offer payment by bank transfer. SENSIA HOTELES, S.L.U. reserves the right to refuse any transaction made by credit card. In this case, we will proceed to refund the cash to the original card. In these cases and if the customer is interested in progressing in the purchase of the items, we will request a bank transfer.


Right of withdrawal


The right of withdrawal does not apply when the exception specified in Article 103 is met. I) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws:

Article 103. (I) : The provision of accommodation services for purposes other than housing, transportation of goods, rental of vehicles, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.


Cancellation Policy


The booking conditions as well as the cancellation policy and payment options vary depending on the type of room selected. Enter the dates of your stay and check the specific conditions of the reservation of the selected room.


Refund of amounts paid


The refund will be made through the payment method you used in the purchase.


Governing Law and Jurisdiction


The relationship between SENSIA HOTELES, S.L.U. and the USER will be governed by current Spanish regulations and any dispute will be submitted to the Courts and tribunals of the corresponding city.


Online Dispute Resolution Platform


The entity adheres to the online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform which is available at the following link:

Consumers will be able to submit their complaints through the online dispute resolution platform.